Shiver Mode: GHD MK4 & MK5 have a built in safety feature called Shiver mode. When the plates are 8 degrees or less they may continuously beep. This is not a fault but a safety feature in case of the presence of condensation. To get them out of Shiver Mode, switch off and unplug. Hold the plates in your hands for a few minutes to warm them up, then try again. During the colder months store your ghd's wrapped in a towel.
Cables: We see many GHD's with very twisted cables. This is usually the result of wrapping the cable around your straighteners. Twisted cables can become faulty and even cause components on the circuit board to fail. Always store your GHD's with the cable looped as it was when new. Our 6 month guarantee will be void if cables are returned in a twisted state.
Generators and other sources of power: GHD's are sensitive to power fluctuations. Avoid using your GHD's if using a power source other than normal mains power. If traveling abroad always check that the mains supply is suitable for your electrical appliances.
Cleaning: Always wipe off traces of make-up or other hair products from the plates. It's easier to do this before the plates have completely cooled down.
Eclipse, Platinum & GOLD® : We can't repair the Eclipse model as there are no after market spare parts available. We can only offer cable replacement for the Platinum and GOLD models, where the cable has been clearly damaged by, for example a pet, and the straighteners were functioning normally prior to the cable damage. Please contact ghd directly www.ghdhair.com to see if your GHD's are still under guarantee.
Fakes: Beware of fake ghds. There are plenty out there. There are very obvious signs that a set is fake. If purchasing from anywhere other than ghd directly first take a look at our fake guide. It is well documented that fake ghds are potentially very dangerous. We sell refurbished and guaranteed genuine ghds.
Extension leads: The use of extension leads are not recommended whilst using your ghds. Extension leads increase the risk of power surges that can damage the circuit board.