ghd repair postal service

Coronavirus (Covid-19)

All appliances received via post or courier are cleaned and sanitised before re-packaging for return.

Step 1

Check your model and ensure it isn't one of these which we can't repair. Pop your straighteners into a size 5 padded envelope (Please don't send them in the original ghd box). If sending a Hair dryer please do not send it in the original box and all attachments must be removed i.e. nozzles and diffusers. Including these items will incur additional postal costs.

Step 2

Print off the address details here.

Step 3

Stick the address label on the front of the envelope and tear off your details part and pop it in with your straighteners or hair dryer.

Step 4

Drop them off at your local post office and ask for your preferred delivery option.

Job Done!

That's it, the hard part is done. We'll contact you to confirm receipt and confirm the repair cost. Simply select the payment option that we advise below. After we receive confirmation of payment your ghd's will be sent straight back. Please note that we don't repair fake ghds. If unsure check our fake guide. If a fake set or any of the models we have indicated that we can't repair are sent to us, we will only return them after the return postage fee is paid. Return postage fee is also applicable to all appliances under our 6 month guarantee.

Prices include signed for 1st class return postage or Tracked 48 by Royal Mail, depending on package weight. We make every effort to re-use packaging materials sent to us. Note that Royal Mail state 1-2 days for 1st class delivery, 2-3 days for tracked 48. Daily postal cut-off time is 1pm. Payments received before this time will be posted same day.